Trust & Security
Security your reviewers can check
Our customers run critical operations, so we take data seriously. Here is how we handle it, who can access it, and what we can show your reviewer. Ask us for the full security pack.
Encrypted everywhereEncrypted while traveling (TLS 1.2+) and while stored (AES-256). Each customer gets separate keys, rotated on a schedule.
Only the access people needYour users get access by role, with single sign-on. Our engineers can only reach production through approved, logged, time-limited sessions.
Everything is loggedEvery user action and every AI decision is recorded with who, what, when, and why. Logs are exportable for your audit.
Data handling
Where data lives and how long
| Product | Data processed | Retention |
|---|---|---|
| Email Ticketing System | Email content, attachments, sender metadata | Per customer policy, default 24 months |
| Morning Brief | Email content (read only), generated briefs | Briefs kept 12 months. Emails are not stored unless archiving is on. |
| PlanRoute Engine | Stop locations, orders, crew names, vehicle GPS | Per customer policy, default 36 months |
| WiseFace | Face images (in memory only), match results | Photos never stored. Results kept per customer policy. |
All processing and storage in Indonesian data centres. On-premise deployment is available for every product.
Responsible disclosure
Found a vulnerability?
Email security@wisesa-consulting.com with steps to reproduce. We acknowledge within 2 business days and share a fix timeline within 10. Please do not access customer data or disrupt service while testing.
Need the full security pack?
Architecture, policies, pen-test summary, and a data processing agreement, under NDA.
Request the pack