Full TimeJakarta PusatEngineering
Backend Engineer, Email Ticketing System
You will own the ingestion and classification pipeline that turns thousands of operational emails a day into tickets, and the API that customers integrate with.
Responsibilities
- Design and run the email ingestion pipeline (IMAP, Exchange, Google Workspace) at scale.
- Integrate and evaluate classification models with the AI team, and ship confidence thresholds and review queues.
- Maintain the public REST API and webhooks used by customer core systems.
- Own reliability, including monitoring, on-call rotation, and audit logging.
Requirements
- 3+ years building backend services in .NET, Go, or Python.
- Solid SQL (SQL Server or PostgreSQL) and queue-based architectures.
- Experience with email protocols or high-volume ingestion is a plus.
- Comfortable working with enterprise customers and their security reviews.
- Bahasa Indonesia and working English.