Hundreds of emails, one brief to read
Every morning, AI turns the day of tickets into one short brief and sends it straight to DCT Web. Divisions that just need to stay informed get the full picture without logging in anywhere.
Insight that arrives without being asked
Daily summary, auto-compiled
At the end of each cycle, every ticket from the period is gathered into one daily summary, ready to send.
Filtered by region, branch, and bank
Summaries follow the same folders as your tickets, so each team reads only the region, branch, or bank it looks after.
Delivered straight to DCT Web
The brief is posted to DCT Web automatically, and retried if the server is busy. Nobody has to open a second dashboard to read it.
Bulk summary on demand
Pick a period, filter the tickets, give it a name, and the AI writes the summary on the spot. Handy for an incident review or a last-minute request from management.
From setup to results in four steps
Choose scope and period
Set a daily schedule, or ask for one any time with your own period and filters.
AI writes the summary
Tickets are grouped by folder and topic, then written up with the issues that need attention at the top.
Review and save
The COS team checks the draft, adjusts the title, and saves it. Every saved brief stays searchable in the archive.
Send to DCT Web
The brief lands in DCT Web, where other divisions read it in the system they already use.
Connects to what you run today
The brief is sent to the DCT Web API, so insight lands in the system other divisions already log into.
A mailbox can be set to feed summaries only, without creating any tickets.
Pull saved briefs into your intranet or BI dashboard as structured JSON.
View docs
“Our division never opens their dashboard. The summary is already in DCT Web when we start the morning meeting.”
Maya KusumaRegional Director, PermataBank
How many tickets can one summary cover?
A bulk summary can easily cover a full region for a week, over a thousand tickets. It still takes about five minutes to read, because the brief length stays the same no matter how much goes in.
Can the summary be in Bahasa Indonesia?
Yes. Choose Indonesian, English, or both for each brief.
Do we also need Email Ticketing System?
Yes, because the brief is built from tickets. The good news: both products share one engine, one login, and one mailbox setup.
What if DCT Web is down?
The brief is kept and resent automatically, so it arrives as soon as DCT Web is back.
Is the original email content stored in the summary?
No. The brief only links to the tickets. Full emails stay in the ticket archive under your own retention policy.