Every instruction email, tracked as a ticket
It reads your shared mailboxes without deleting a single email, sorts each one by region and branch, and creates the order by itself once the AI is more than 90% sure.
From shared mailbox to CIT order, without a click
Reads email without deleting it
Most POP3 tools delete email once they fetch it. Ours never sends the delete command (DELE). It checks each email ID (UIDL), pulls up to 50 new emails per cycle, and leaves the mailbox exactly as it was, so other divisions keep reading it in Thunderbird.
Two AI models: Core for text, Vision for attachments
Plain email goes to the fast Core model, which reads the intent and tags region, branch, and bank. Only when an image or PDF is attached does the Vision model step in to read it (OCR). You get speed on simple emails and accuracy on scanned documents, without paying for heavy AI on every message.
Zero-click CIT orders
Once the AI is over 90% sure and has found the amount, location, and time, the CIT order is created on the spot. Each one is labelled as AI-generated, so auditors can always tell it apart from a manual entry.
Three-panel workspace
On the left, folders by region, branch, and bank with live counters. In the middle, a ticket list with typo-tolerant search. On the right, the email itself with one-click actions. New tickets appear instantly, no refresh needed.
From setup to results in four steps
Register the mailbox
Add each division mailbox and choose whether it feeds tickets or summaries. Read-only access is enough.
Stage and queue
The system spots which emails are new, copies them into the database, and lines them up for processing. Nothing is lost if a step fails.
Parse and classify
Each email is read, checked against your own filter rules, then sent to Core for text or Vision for attachments.
Order and distribute
Confident tickets become CIT orders. Summaries are sent to DCT Web automatically, and retried if it is busy, so other divisions never need to log in here.
Connects to what you run today
Connect shared POP3 and IMAP mailboxes per division over SSL. The engine can never delete email, so your inbox stays intact for everyone else.
Your team signs in with their DCT Web account (SSO), and summaries are sent back to DCT Web automatically.
HR, ATM, and branch data sync from SQL Server. Each division only ever sees its own tickets and orders.
View docs
“Our shared inbox is still intact in Thunderbird, but the CIT order is already created before the COS team opens a laptop.”
Rina HartonoHead of COS Operations, BCA
Will it delete email from our mail server?
No. We use POP3 but switch off its delete command (DELE) completely. Duplicates are caught by comparing each email ID (UIDL), so nothing is removed and other divisions keep reading the same inbox.
When does the AI use OCR?
Only when an email actually contains an image or PDF. Plain emails stay on the faster Core model, which keeps things quick and keeps AI costs down.
When does the AI create an order by itself?
When it is more than 90% confident and has found the amount, location, and time. Anything less waits in a review queue for a person to check.
Do other divisions need an account?
No. Summaries arrive in DCT Web, so non-COS divisions read them where they already work instead of logging into another dashboard.
What if an AI provider is busy or down?
You set a backup order of AI providers. If one is busy (HTTP 429), slow, or down, the system switches to the next one automatically and no email is dropped.